1. Conditions of cancellation of the reservation of the order two or more days in advance.
1.1. If a dive tour (excursion) is canceled 48 hours or more before the date of its carrying out, the client will be refunded the actually paid cost of the excursion minus a service fee of 20% and a bank transfer fee.

2. Conditions of cancellation of the reservation of the order less than two days in advance.
2.1. If the excursion is canceled in less than 48 hours, but more than a day in advance, the actually paid cost of the dive tour (one-day excursion) is refunded in the amount of 50%, minus the bank transfer fee.

3. Conditions for cancellation of the booking less than 24 hours in advance.
3.1. If the ordered dive tour (one-day excursion) is canceled less than 24 hours before the start, the cost is non-refundable.

4. Conditions for transferring a dive tour (one-day excursion).
4.1. Transfer of a dive tour (one-day excursion) at no additional charge is possible if you contact more than 24 hours in advance.
4.2. If you contact us less than a day in advance, the transfer of the dive tour (one-day excursion) is possible only with an additional payment of 50 to 100%.

5. Conditions for cancellation or transfer of package tours.
5.1. In the event that a package dive tour with a discount was purchased and there was a need to cancel or postpone one or more tours, special rules apply to them.

Best regards,
“CENOTE XPLORE DIVE CENTER MEXICO”